Communication is Key
Communication is the main ingredient to all relationships. As such, we ask that all new members signing up for our program please review our Policies and Procedures to fully understand how our system works.
Our website, weekly emails, and newsletter are our ways of keeping members updated about our program so please be sure to read all communication to keep up to date on all the goings on of our program.
Please note that we reserve the right to change any of the policies listed at any time. We also reserve the right to cancel a membership at any time if rules and regulations are not honored. Thank you in advance for your consideration.
Membership Changes & Cancellations
Changing or Cancelling Your Membership Preferences
Changing membership preferences may be done at the end of a pay period. Because we plan with our farmers based on your prepaid membership, we ask that you use up what you’ve paid for before we remove the option from your account. Letting us know as soon as you have decided you would like to make a change is appreciated so that we can plan to do so at the beginning of the next pay period.
Changing Your Pick-up Location
You may change your pick up location if needed. We just need to receive the request before your order deadline for the given week you would like the switch to take effect.
Out of Town
If you know in advance you will be out of town, please let us know so we do not expect an order from you! If we are notified prior to the billing period in which you will be gone, we will subtract it from your total beforehand. If you have already paid and need to cancel your order we will credit you on your next bill. Alternately, you may elect to have a friend pickup your order or ask us to donate your food to our community pantry. Please contact us to make arrangements for whatever option you prefer.
Cancelling Your Membership
We rely on members to notify us when they choose to cancel their membership. Emailing or phoning are the best ways. We appreciate 7 days advance notice. If you forget to tell us you will still be responsible for the price of bags being delivered. Unfortunately, because we do not issue cash reimbursements, if you have paid for the entire season and need to cancel your membership, you can opt to donate the food to our community pantry or find a friend to take over your membership.
Weekly Order Placement & Pick-up Protocol
Cancelling Your Weekly Order
If you need to cancel your order, we just need to be notified by the end of the members order window for the delivery week they wish to cancel to be able to credit their account:
If you pick up on:
• Mondays or Tuesdays, we need to know by Friday at 1 PM of the week before.
• Wednesdays, we need to know by Saturday at 12 PM of the week before.
• Thursdays, we need to know by Monday at 12 PM the week of delivery.
• Fridays, we need to know by Tuesday at 12 PM the week of delivery.
This policy is in place because we coordinate what quantities of each crop we will need with the farmers ahead of time based on how many orders we are anticipating. Thanks for your consideration when making your vacation plans.
PLEASE NOTE: All Membership levels are automatically enrolled in our program EXCEPT if you are doing a 4-week trial. Be sure to let us know if you intend to discontinue your membership after you have used all of the deliveries you are paid for, and before your next payment is due, to avoid auto-renewal of your space in our program.
Missing Your Order Deadline
If we do not hear from you by the deadline for your delivery day, we choose your fruits and vegetables for you based on your previous selections and what is available from our farmers that week. If you have any likes or dislikes you would like us to keep on file should we need to fill an order in for you, feel free to call or email us with your requests.
Because we are getting produce directly from farms and the weather determines crop availability, we ask that you list a couple of alternate items in addition to your first choices in case we cannot give you exactly what you want. Our farmers do their best to estimate what will be ready for us, but occasionally some items are just not ready or the quality is not up to our standards. If you do not provide alternate choices, we select them for you.
Missing Your Pick-up Day
If you do not show up to pick up your order, you are still required to pay for it. If your bag has not been picked up within the designated time frame, it is considered ‘donated’ and your account will not be credited. This includes all products we sell. If a last minute issue arises and you need to make other pick up arrangements, please give us a call. Most pick up site hosts are flexible with rescheduling your pick-up time.
Problems with Your Order / Order Missing at Pick-up Site
We do our best to be 100% accurate with your orders every week, but occasionally there will be a mix-up. If you find a problem with your order, or you have trouble locating your order, please call us right away to resolve the issue. Pick-up site hosts are providing a place for pick up only and are not responsible for replacing missing or incorrect orders. PLEASE NOTE: Any claims made after 24 hours will not be credited so please call us right away so we can help you!
Picking Up Your Meat Order
Beef orders are left in a cooler at the pick-up site. You are financially responsible for any orders that you placed, and we packed and delivered to you.
We encourage you to return paper bags your order came in as well as egg cartons, glass jars, freezer packs and temperature control bags that come inside your order which are clean and in good condition.
Membership Payment Due Dates
ANNUAL MEMBER PAYMENTS: If paying for the full year, which gives you a 4% discount off your dues, payment will be due before your initial delivery.
SEASONAL MEMBER PAYMENTS: If paying by the season, which gives you 3% off your dues, payment will be due before the initial delivery of the new season:
MONTHLY MEMBER PAYMENTS: If paying on a monthly basis, payments are billed and processed the week before the initial delivery.
If your card is declined at the time of processing, a notification via email will be sent to you. We ask that you log in to your account at your earliest convenience with updated payment information prior to your next scheduled delivery. A $5 late fee will be applied to member accounts who have not done so by the 10th of the month. Failure to submit payment by the 15th of the month will result in suspension of service until payment is received. If you fail to pay by the 30th of the month, your account will be sent to collections. If your account is delinquent for 1 or more months, then we must receive payment by the 5th of the month to avoid a suspension of your account.
To avoid late payments on your account, we recommend keeping updated payment information on file at all times.
NO CASH REFUNDS
No cash reimbursements will be given in the event of a cancelled membership. A member has the option to use up their paid dues, have a friend take over their membership, or may donate the food to our community pantry.